A 360-degree view
More than 50 per cent of customer interactions now happen via phone, voice apps or video.
Contexta helps enterprises capture voice and video conversations across multiple languages, transcribing and analyzing them for biometric, compliance, sentiment, topic, context, effectiveness and CX. Build a 360-degree view of customer interaction by analyzing your conversations or transactional history from chat, email, social and CRM / ERP data files.
For Service & Support
Contexta can assist your teams with caller identity, real-time suggestions and the automatic call transcription. You can monitor services’ quality and sentiment and detect unique phrases to relating to your industry. It helps you share top-performing service calls to scale your expertise.
For Public Services
Contexta transforms security applications, automation and citizen services for public service organizations in Government, Forces, Education and Health. We help with high reporting requirements and scarce resources, focusing on delivery instead of administration.
For Call Centers
Contexta provides phenomenal insight for agents and leaders. We ensure customer interactions are digitally captured and analyzed. Our AI delivers the ability to mine thousands of calls for trends. Agents can automate workload and focus on serving the customer.
For Financial Institutions
From retail banking to insurance, from investment banking through to business banking, Contexta provides insight and actionable intelligence and assists large institutions with their CX, C-SAT, cross sell, governance and automation.