C360 uses Speech Analytics, AI and NLP to analyse millions of customer conversations across any channel to deliver voice identity, business insight and automation
MICROSOFT TEAMS INTEGRATION
With teams now more dispersed and video calls rapidly becoming the everyday way to communicate, C360 can offer you the means to automatically record conversations, analyse for compliance and summarise the important bits, then integrate it all with CRM records.
Know what your customers are asking, how your business is responding, and how your automated tracking systems are performing
- optimising your business with actionable insights?
- missing out on the intelligence to close more deals?
- adhering to brand and regulatory compliance guidelines?
- delivering the best quality customer experience?
- able to automate mundane tasks?
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“Contexta360 has made it 10x easier to extract insights from our data than what we were using before! Measurement is automated, meaning we can be confident that interactions are compliant and staff can continually learn and develop.”
Manage Customer Interactions
Improve Staff Performance
Reduce Business Costs
C360 is managing millions of conversations across billions of data points
Contexta360 has experience in the vast and changing communications landscape that enables it to deliver key metric tools for specific business functions. Whether you are looking to improve sales performance, strengthen compliance, monitor interactions or optimise your business…
…C360 has the solution for you:
Contexta delivers actionable insight for sales leaders. It can profile why top performers consistently overachieve quota and accelerate deals through the pipeline. With this data, the wider sales team can see where and how they can improve.
Contexta has a proven capability in managing communication compliance for retail banking, insurance, investment banking and the global enterprise. Contexta provides insight and actionable intelligence and assists large institutions with their CX, C-SAT, cross-sell, governance and compliance automation.
For Business Optimisation
Contexta is able to detect sentiment within the voice calls as well as from digital channels such as chat, email or social. This gives a 360-degree view on customer sentiment and can be a KPI for the whole organisation or the teams within it.
For Quality Monitoring
Contexta can assist your teams with caller identity, real-time suggestions and automatic call transcription. You can monitor quality and sentiment and detect unique phrases to relating to your industry. It helps you share top-performing service calls to scale your expertise.