Delivering call insight
Our AI-driven speech intelligence is designed for organizations seeking to know and serve their customers better.
The role of the contact center and its customer interaction channels has radically changed. Everyday communications are now largely digitized and automated through self-service solutions and Apps. However, calls that matter are still reliant on human agents. The task and the ask of these agents is significant. Contexta360 helps agents and leaders with real-time and post-call solutions that transform service, performance, revenue and CX.
For Service & Support
Contexta can assist your teams with caller identity, real-time suggestions and the automatic call transcription. You can monitor services’ quality and sentiment and detect unique phrases to relating to your industry. It helps you share top-performing service calls to scale your expertise.
For Public Services
Contexta transforms security applications, automation and citizen services for public service organizations in Government, Forces, Education and Health. We help with high reporting requirements and scarce resources, focusing on delivery instead of administration.
For Call Centers
Contexta provides phenomenal insight for agents and leaders. We ensure customer interactions are digitally captured and analyzed. Our AI delivers the ability to mine thousands of calls for trends. Agents can automate workload and focus on serving the customer.
For Financial Institutions
From retail banking to insurance, from investment banking through to business banking, Contexta provides insight and actionable intelligence and assists large institutions with their CX, C-SAT, cross sell, governance and automation.