Contexta360 appoints new Marketing Director

C360 appointments carolyn arnold

Carolyn Arnold will drive the C360 marketing vision, communications and brand strategy with solutions to complex customer journeys.

Contexta360 Carolyn Arnold

AMSTERDAM / LONDON April 28, 2021Contexta360, a leading speech analytics and conversational intelligence company, announced that Carolyn Arnold will join the company as Marketing Director beginning April 2021. In this new role at Contexta360, Carolyn will join the company’s senior leadership team and report to Andrew White, CEO. Contexta360. Carolyn will lead a cross-functional marketing team with responsibility for acquisition, conversion, and retention.

“At this historic moment in time, the need for ‘contextual’ communication and understanding has never been more critical.  Introducing advanced speech analytics tools that keeps ‘human connectivity’ driving conversation, whilst utilising the speed, agility, and intelligence of AI to record and understand the context of customer intent, need or frustration is extremely exciting. Our products offer organisations the opportunity to stand-out in the marketplace, helping them to gain and retain customers, through an exceptional ‘conversational’ experience that seamlessly contextualises ‘big-data” fluently.

“As a vital member of the senior leadership team, Carolyn will drive our vision, communications and brand strategy forward whilst ensuring our offerings deliver on Contexta360’s mission to providing a fresh approach to ‘re-imagined’ speech and text analytics to automation and Conversational Intelligence for today’s ever more complex digital customer journeys.

“We were so impressed by Carolyn’s background and proven track record in growth marketing,” comments Andrew White.

“I am thrilled and delighted to be joining the talented team at Contexta360,” says Carolyn.

Carolyn has held International Growth Marketing roles for Cherwell Software, where she led marketing efforts across the full customer lifecycle, including media, acquisition, retention, and analytics. During her tenure she helped drive record-breaking revenue growth for Cherwell Software. Prior to Cherwell Software, she led International marketing growth effort at Numara Software for both direct and indirect business.  Carolyn built the International marketing team at Numara Software, an IT Service Management software vendor, now BMC Software and previously worked as a European Marketing Strategist at Plantronics, now Poly.

About Contexta360
Contexta360 is a high growth company based in Amsterdam and London. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, data science and natural language understanding. We help enterprise organisations capture voice, chat and video conversations across multiple languages, transcribing and analysing them for People, Process and Technology performance optimisation. We build a 360-degree view of customer interaction by analysing your conversations through the entire customer journey.

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For more information, please contact:

Andrew White, CEO Contexta360

E-mail: Andrew.white@contexta360.com