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Increase C-SAT by 47%
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Increase Revenue by 40%
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Reduce Agent Churn by 64%
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Speed up Agent Onboarding
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed sodales metus nisl.
Increase C-SAT by 47%
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed sodales metus nisl.
Increase Revenue by 40%
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed sodales metus nisl.
Reduce Agent Churn by 64%
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed sodales metus nisl.
Speed up Agent Onboarding
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed sodales metus nisl.
Trusted by:
- Transcribed voice and digital interactions in a structured format for analysis
- All interaciton types; voice, email, chat and messages
- Actionable analysis and topic spotting
- Natural language processing technology AI and ML
- Voice transcriptions for 100% of conversations in 14 supported languages
- Enhancement of current investments inclusing Genesys, Avaya, Mitel, 8×8, Five9, NEC and AWS-Connect.
“Contexta360 has transformed our agent coaching and pinpointed coaching requirements”
Contexta360 Customer
“Root cause analysis is fast and highly accurate and means we can solve issues faster”
Contexta360 Customer
“Sentiment analysis has provided factual insights and behavioural examples which positively impacted our agent’s performance”
Contexta360 Customer
“The clean user interface in Contexta360 makes visualising team performance simple”
Contexta360 Customer
"Highly visual, clear and concise reporting has helped us to uncover previously unidentified risks”
Contexta360 Customer
“Creating use cases and CX themes to measure performance and business risks is easy and effortless in Contexta360”
Contexta360 Customer
Auto Business Analysis
- Risk Management
- Compliance Business
- Metrics & KPIs Interaction Routing
Auto Real-Time Agent Assist
- Coaching
- Agent Steering
- Auto Conversation Summary
- Auto Post-Call Wrap-Up
Auto Analyst Tools
- APIs
- Advanced Analytics
- Word Cloud
CONNIE
- Fully Conversational Assistant
Auto Agent Analysis
- Quality Monitoring
- Skills Analysis
- Training
- KPIs
Auto CX Analysis
- C-SAT, NPS
- Customer Journey
- Broken Process
- Trends
- Topics
Auto Sales & Marketing Analysis
- Cross-sell / Upsell
- Follow-up Opportunities
- Price and Discount
- Revenue Spotting
CX and C-SAT Solutions,
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Gain real-time visibility and insight into the status of your customer experience, customer satisfaction and NPS. Highlight customer sentiment, customer friction, CES and directly impact your WFM operations and remediate broken processes.
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