Automating Contact Centre Quality Management
7 Steps to Automating & Transitioning Contact Centre Quality Management
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Quality monitoring reimagined
Dave Samuel, CPO at Contexta360 discusses the importance of quality monitoring and how it is undergoing a transformational shift.
Quality monitoring overview
An animated overview of quality monitoring and how it ensures the right knowledge is delivered to the right areas of the business.
A look at quality monitoring in Contexta360 and the benefits that it brings to the entire organisation.