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Company

Our aim is to radically improve the interaction journey for both the customer and the company

Contexta360 is a leading speech analytics and conversational intelligence company based in Amsterdam and London. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, data science and natural language understanding. We help organisations to capture voice, chat and video conversations across multiple languages, transcribing and analysing them. We build a 360-degree view of customer interaction by analysing your conversations through the entire customer journey.

Company values

We are open: We see our team as an extension of your team. Our communications are open and honest and we always welcome feedback. We strive to be technically open in our systems design and processes. Commercially, we are open and transparent with no hidden surprises.

We are bold: We are passionate about technology and clear in our approach to the market. It is in our DNA to serve the needs of our customers first. We strive for the extraordinary and push the boundaries to pioneer next-generation technology. Our team is strong and its members are recruited for their strength of character. They stand by their promises and speak up boldly for the greater good of our mission. We are bold, but never arrogant.

We innovate: We are problem solvers. We listen intensely to understand the needs of our customers and transform their requirements into innovative technology that will help them to remain competitive and to grow, attract and retain more customers.

We commit: Our team commits to our customer-first policy. We meticulously plan, research and include our customers’ feedback and guidance in every part of their customers’ journeys. Our purpose is to provide technically superior integrated speech analytics solutions that deliver a first-class customer experience.