Customer Effort, Engagement and First-Contact Resolution Survey findings 2022
Sponsored by Contexta360
This in-depth report provides deep and meaningful insights into the most important customer experience factors that could impact your business from first contact contact.
This quick-read 24-page report highlights customers’ expectations of first-contact resolution in 2022.
- Customer effort and intent
- Customer drivers and triggers
- Customers’ preferred channels
- The actual criteria that customers are measuring contact centres on
- and more…