Analyse your calls
See exactly what is being said, what is not said and how it is said. Spot topics, questions and key words
The most transformational sales, service CX application you can imagine.
Ideal for team leaders in sales, service or support functions, Contexta360 Analysn that processes your conversations to:
- Deliver the conversation transcribed with speaker separation, in language, with industry-specific terms unique to you
- Score call sentiment
- Track key +ve words and –ve words
- Track talk time / rates
- Track word counts
- Detect questions
- Detect objections
Sales and service leaders can transform their team's effectiveness, analyse who is doing what well and scale this expertise.
Add greater capabilities by turning on Contexta360 Assist, Contexta360 Connect or Contexta360 Omnichannel to give your staff a 360-degree view of a customer or prospect status by bringing in critical customer conversations and context from other channels or connect CRM or transactional data.
– Live suggestions
– Knowledge-base integration
– Integrate CRM or transactional data
– Integrate other communication channels for full context