Contexta 360 IDENTITY
Supplementary biometric identity
Supporting your authentication and security processes
’The biggest security risk in modern digital businesses is not the digital channels, but fraud via the call center or indeed any unaware employee’
Contexta 360 Identity is able to listen to key phrases, words and personal identity terms such as Zip Code or phone number and analyze patterns of intonation, inflection, pause points, volume and background. This gives organizations that added layer of protection, highlighting calls that may not appear 100 per cent secure.