Supplementary biometric identity
Supporting your authentication and security processes
The biggest security risk in modern digital businesses is not the digital channels, but fraud via the call centre or indeed any unaware employee.
Contexta360 Identity is able to listen to key phrases, words and personal identity terms such as Area Code or phone number and analyse patterns of intonation, inflection, pause points, volume and background. This gives organisations that added layer of protection, highlighting calls that may not be 100 per cent secure.