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C360 Conversational Analytics – Solutions Overview

Give your agents the information and feedback they need to provide better customer service.

Contexta360 RT Assist

Give your agents the tools they need to get the job done, during the call when it counts.

Contexta360 Summary

Save time and increase efficiency by automating post-call wrap up with Contexta360: Summary

Contexta360 CORE

Advanced interaction analytics that enables customer contact centres to truly understand, improve and automate high-value voice and text data.

Contexta360 BRAIN – Auto Call Summary

Save time, automate and summarise conversations, then inject them into your CRM system.

Contexta360 BRAIN – Auto Topic Detection

Enable users to automatically extract meaning and understanding from all of their conversations.