It's easy with rapid and affordable Contexta360 CORE.
Whether you are a quality manager, sales leader, compliance manager or a business transformation evangelist, Contexta360 CORE has you covered. With 13 unique metrics, delivered out of the box, Contexta360 CORE offers rapid time-to-value.
- Ensure that agents follow brand and regulatory compliance to maintain customer experience and mitigate business risk.
- Ensure that your agents greet your customers in a consistent manner.
- Grow and protect revenue.
- Reduce churn.
- Unlock cross-sell/upsell opportunities.
- Identify agent and customer frustrations. ls the caller and the agent talking over one another? This could highlight lack of understanding, sentiment and training.
- Know why your customers are calling you.
- Uncover operational efficiencies and ascertain next best actions.
- Failure demand. Understand why, when and where your customers experience issues that could have been avoided.
- Understand repeat callers.
- Automate processes.
- Get automated insights to enable you to improve call-handling times and first-call resolution.
- Drill down and understand your customer pain points.
- Get insights into why there are long silences in your conversations.
- Highlight training issues and coach more effectively.
- Identify and address customer frustrations.
Whatever your focus, Contexta360 CORE will enable you to better, manage, automate and transform your business.
Download an example report dashboard from C360 CORE
Download the dashboard now