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Immersive BOT, AI, Interactive Voice Response (IVR) and Interactive Voice Assistant (IVA) analytics
BOTs and IVA’s may be here to stay, but do you have a true picture of what is being discussed in these automated channels and can you detect the damage they could be causing?
Contexta360 BOT QM and performance management solution
Contexta360 is the power behind business leadership
Many leaders have never stopped to ask:
- how many calls the IVR or IVA are routing correctly?
- how many of the automated chats are actually helping?
- where is the full analysis of what is being said, what is the call intent, or what are the topics?
It appears that some automation vendors fall short of actively providing such meaningful reporting.
At Contexta360 we take immersive BOT analytics reporting seriously, providing a 360-degree view of your IVR and IVA landscape.