| C360 Cost Saving Calculations | |
| Editable inputs | |
| Current data (per week) | |
| Agents | 200 |
| Team Leaders | 25 |
| Total number of calls | 5000 |
| Average Call Length | 7 |
| Number of coaching sessions | 1 |
| |
| Team leaders with C360 (per week) | |
| New Number of Team Leaders | 10 |
| |
| |
| Non-editable inputs/Calculations | |
| Call Data | |
| Average calls per agent | 25 |
| Total Hours of Calls | 583.3333 |
| |
| Team Leader Data | |
| Team Leader Working Weeks | 52 |
| Team Leader Working Hours | 40 |
| Average Agents to Team Leader | 20 |
| Average Time to Coach Agents (Manual) | 0 |
| Average Time to Coach Agents (Auto) | 0 |
| Average Call Hours Per Team Leader | 58.3333 |
| |
| Agent Data | |
| Agent Working Weeks | 52 |
| |
| Manual | |
| Team Leader Time Left After 1:1 Coaching | 40 |
| Each Team Leader Other Work Time | 10 |
| Downtime (Lunch / Breaks) | 10 |
| Time left to Listen to Calls | 20 |
| Time left to do Other Tasks (HOURS) Current | 0 |
| Percentage of Calls Analysed (Current) | 0.3429 |
| Team Leader Utilisation Effort (Current) | 1 |
| |
| With C360 | |
| Team Leader Time Left After 1:1 Coaching | 40 |
| Each Team Leader Other Work Time | 10 |
| Downtime (Lunch / Breaks) | 10 |
| Call Analysis Time (10% of Time Needed to Listen to Calls) | 5.8333 |
| Time left to do Other Tasks (HOURS) C360 | 14.1667 |
| Percentage of Calls Analysed (with C360) | 1 |
| Team Leader Utilisation Effort (With C360) | 0.6458 |
| |
| Costs | |
| Annual Team Leader Salary | 50000 |
| Annual Agent Salary | 25000 |
| Total Team Lead Salary (Annual) | 1250000 |
| Total Agent Salary (Annual) | 5000000 |
| Total weekly Team Leader Salary | 24038.4615 |
| Total Weekly Agent Salary | 96153.8462 |
| Adjusted Team Leader Salary Annual | 500000 |
| Adjusted Team Leader Salary Weekly | 9615.3846 |
| |
| Existing Operational Costs (Weekly) | 120192.3077 |
| Existing Operational Costs (Annual) | 6250000 |
| |
| Reduced Operational Costs (Weekly) C360 | 105769.2308 |
| Operational Costs (Annual) C360 | 5500000 |
| Cost Savings C360 | 750000 |
| |
| Calls Analysed | |
| Percentage of Calls Analysed (Current) | 34.2857 |
| Percentage of Calls Analysed (with C360) | 100 |
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