Contexta360 - Blog

Discussion and industry insight from Contexta360

How to build a conversational analytics strategy

How to stay on top of every trend in your call centre (part 2)

The Future of Customer Communication

blog nps frustration

Why use post-survey NPS if it annoys your customers?

How to stay on top of every trend in your call centre (part 1)

An Essential Tip from IT History For Today’s Speech Analytics and Conversational Intelligence World

Give your remote staff personalised assistance to shine every day!

C360 blog - Contact centre of the future

Day in the life of an agent in the contact centre of the future

Livia Kuhn

How to be a disrupter: the female data scientist who is helping to lead an AI revolution