Contexta360 blog
…but it can help agents to connect with customers in a more effective and efficient way....
Are your invisible channels losing cash and customers? I hate automation. I do quite like self-service, but automation...nahh. It just doesn't work in my humble opinion. I am yet to find an IVR, IVA or...
How digital transformation and COVID-19 have cooked up a new era for speech analytics There seems to be a resurgence of speech analytics going on all around us. Maybe this is linked to COVID-19,...
Why customisation and quality no longer break the bank I like cars and I am certainly not the only one. In this complex world of digitization, the sector is regularly used as a reference...
Much of what we do well and much of what we do not do well is invisible to our sales and service leadership. This is part four of a five-part blog post looking at...