Contexta360 blog
Much of what we do well and much of what we do not do well is invisible to our sales and service leadership. This is part four of a five-part blog post looking at...
In this blog we will cover the real needs of modern omnichannel contact centers. We discuss going beyond multi-channel routing and call options and into omnichannel conversational analysis, real-time data strategies, post interaction actions...
This blog looks at the thorny topic of whether the humble human can keep up with the demands of customers or the citizens we serve. This is part two of a five-part blog post...
This is part one of a five-part blog post looking at how AI, speech analytics and conversational computing are changing the processes, efficiency and CX / C-Sat metrics within many organizations around the world....