Contexta360 blog

    Automation will not silence the human voice…
    Automation will not silence the human voice…
    …but it can help agents to connect with customers in a more effective and efficient way....
    Dear chatbot…we need to talk
    Dear chatbot…we need to talk
    Are your invisible channels losing cash and customers? I hate automation. I do quite like self-service, but automation...nahh. It just doesn't work in my humble opinion. I am yet to find an IVR, IVA or...
    Cake and conversation
    Cake and conversation
    How digital transformation and COVID-19 have cooked up a new era for speech analytics There seems to be a resurgence of speech analytics going on all around us. Maybe this is linked to COVID-19,...
    Speech intelligence for the masses
    Speech intelligence for the masses
    Why customisation and quality no longer break the bank I like cars and I am certainly not the only one. In this complex world of digitization, the sector is regularly used as a reference...
    Making the invisible visible
    Making the invisible visible
    Much of what we do well and much of what we do not do well is invisible to our sales and service leadership. This is part four of a five-part blog post looking at...