Speech Analytics and A.I company to accelerate sales, marketing, geographic coverage and execution of product roadmap
AMSTERDAM / LONDON April 8, 2019— Contexta360, a leading speech analytics and conversational computing company today announced it has completed a €1.0 Million seed round financing. VentureBuilders Capital led the investment round with participation from existing and new investors.
The investment will help the company expand its sales, marketing, geographic coverage as well as broaden and accelerate product development. Arie Kuiper, Partner at VentureBuilders Capital, will act as strategic advisor to the Contexta360 Board of Directors.
VentureBuilders Capital’s latest fund invests in B2B software companies that redefine or create large new markets.
The seed round builds on an exceptional year which saw the appointment of key senior staff, a rapidly growing roster of clients in the financial services, government, telco, contact center and logistics market places as well as solid execution of continued product development.
Contexta360 appointed customer interaction software veteran and business leader, Andrew White as CEO who brings global experience in product management, marketing, operations, sales, marketing and customer success. White previously lived and worked in the USA and Europe as well as having managed large business units in APAC.
Arie Kuiper – Lead Partner at VentureBuilders Capital said: “Contexta360 finally allows contact centers to have the same level of insight and control of voice interactions as they do of digital interactions. We are incredibly impressed with the quality of their technology, the speed with which they keep developing this technology and their professional behavior towards customers. We believe Contexta360’s products have the potential to lead a shift in their industry, and we are excited to collaborate with and support them as they work to build a great company.”
The Contexta360 Platform
The Contexta360 Platform is available as a cloud service or on premise, which proves very popular with their government, security and Financial Services clients. The platforms delivers three layers of capability, namely:
- Speech-to-Text – This is delivered across multiple languages, at extreme quality / accuracy and with the unique capability to learn industry lexicon / terms.
- Text to Understanding – Contexta360 has leading NLP capabilities and programming to enable the platform to turn text into understanding
- Understanding to insight and Action – Once there is understanding, we can leverage our A.I, additional data sources and process rules to create actions that improve revenue, customer experience, scale, learning and reduce risk and cost.
Our platform is delivered in the following modules:
Contexta360: Identity – The Ability to highlight if a caller’s identity is in question
Contexta360: Assist – The Ability to Assist an agent real time or summarize actions
Contexta360: Analyzer – Gain insights from the content and context of calls, track talk-time, topic of conversation, category, sentiment, C-Sat, key word analysis, spot questions.
Contexta360: Connect – Connect CRM platforms such as Salesforce or Microsoft CRM Inject transcripts, Add sentiment, actions detected, talk ratio, topics discussed to opportunity and account records
Contexta360: Compliance – The Ability to add one or many compliance questions that must be asked and answered so that high risk calls can be identified and highlighted to compliance teams
Contexta360: Quality Monitor – The Ability mine and report on the data by date, team, enterprise, function, context, term, gain insights and take action
Contexta360: Omni Channel – The Ability to integrate other communication data sources to gain a 360-degree context (Chat, Web, SMS, Social channels)
“As an industry we’re just scratching the surface of how powerful speech analytics can be to all organisations. The voice channel remains the ‘Prestigious’ channel, ideal for ‘moments that matter’ and ‘customers that matter’. However, organisations have very little intelligence on what is being said and how it is being said”, Said Andrew White – CEO of Contexta360. “I am fortunate to be working with some of the best speech scientists, A.I, developers and NLP PhDs on the planet. This is what makes us unique. There are lots of companies that do speech to text, but that is just 5% of the journey. Real insight comes from understanding, a new level in speech quality and a flexible approach to customer engagement”, White concludes.
Contexta360 is a high growth company based in Amsterdam and London. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, and natural language understanding. We help enterprise organisations capture voice and video conversations across multiple languages, transcribing and analyzing them for compliance, sentiment, topic, context, effectiveness and Customer experience. We build a 360-degree view of customer interaction by analyzing your conversations or transactional history from chat, email, social and CRM / ERP data files.