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Videos, Infographics & Podcasts

Video

CX Today

Andrew White – CEO at Contexta360 discusses 10 Speech Analytics Use Cases for the Contact Centre and Beyond with Charlie Mitchell.

Video

Myth Busters - Speech Analytics

Dave Samuel, CPO at Contexta360 looks at 3 common myths from the world of speech analytics. 

Video

CX Today

Andrew White – CEO at Contexta360 discusses how to optimise conversations for next-gen CX with Rob Scott.

Video

Contexta360 CORE

Advanced interaction analytics that enables customer
contact centres to truly understand, improve and
automate high-value voice and text data.

Video

Quality monitoring reimagined

Dave Samuel, CPO at Contexta360 discusses the importance of quality monitoring and how it is undergoing a transformational shift.

Infographic

The quality monitoring process

A visual journey through the quality monitoring process – from the perspective of improving agent or overall business performance.

Video

Quality monitoring overview

An animated overview of quality monitoring and how it ensures the right knowledge is delivered to the right areas of the business.  

Video

Product overview

A look at quality monitoring in Contexta360 and the benefits that it brings to the entire organisation.

Video

How Contexta360 fixes broken processes

Dave Samuel, CPO at Contexta360 gives an overview of broken processes and how C360 can help overcome them. 

Podcast

Broken Processes

Dave Samuel, CPO at Contexta360 discusses the impact of broken processes on call centre organisations and how the situation can be improved for all.