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Videos, Infographics & Podcasts
Video
C360 Auto Summary
Transform your contact centre with Contexta360’s Auto Summary! Say goodbye manual summaries—capture customer intents, actions, and outcomes accurately. Cut costs significantly, saving large call centres millions each year. Enhance CX with personalised insights, boost agent productivity, and transform your business.
Video
C360 CORE
Contexta360 CORE interaction analytics platform automatically delivers actionable insight and intelligence about your conversations.
Video
C360 ASSIST
Learn how utilising the latest in AI and machine learning, can enable your agents to make decisions in real-time, when it matters.
Video
CX Today
Andrew White – CEO at Contexta360 discusses 10 Speech Analytics Use Cases for the Contact Centre and Beyond with Charlie Mitchell.
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Myth Busters - Speech Analytics
Dave Samuel, CPO at Contexta360 looks at 3 common myths from the world of speech analytics.
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Quality monitoring reimagined
Dave Samuel, CPO at Contexta360 discusses the importance of quality monitoring and how it is undergoing a transformational shift.
Infographic
The quality monitoring process
A visual journey through the quality monitoring process – from the perspective of improving agent or overall business performance.
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Quality monitoring overview
An animated overview of quality monitoring and how it ensures the right knowledge is delivered to the right areas of the business.
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Product overview
A look at quality monitoring in Contexta360 and the benefits that it brings to the entire organisation.
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How Contexta360 fixes broken processes
Dave Samuel, CPO at Contexta360 gives an overview of broken processes and how C360 can help overcome them.
Podcast
Broken Processes
Dave Samuel, CPO at Contexta360 discusses the impact of broken processes on call centre organisations and how the situation can be improved for all.
Video
CX Today
Andrew White – CEO at Contexta360 discusses how to optimise conversations for next-gen CX with Rob Scott.