Videos, Infographics & Podcasts
Product information and industry insight
Advanced interaction analytics that enables customer
contact centres to truly understand, improve and
automate high-value voice and text data.
Quality monitoring reimagined
Dave Samuel, CPO at Contexta360 discusses the importance of quality monitoring and how it is undergoing a transformational shift.
Quality monitoring overview
An animated overview of quality monitoring and how it ensures the right knowledge is delivered to the right areas of the business.
A look at quality monitoring in Contexta360 and the benefits that it brings to the entire organisation.
How Contexta360 fixes broken processes
Dave Samuel, CPO at Contexta360 gives an overview of broken processes and how C360 can help overcome them.
Dave Samuel, CPO at Contexta360 discusses the impact of broken processes on call centre organisations and how the situation can be improved for all.