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Uncover deeper business insights and identify failure demand across your communications channels with Contexta360. We understand that mining unstructured data can be challenging and time-consuming, that is why we have made it easy.
Contexta360 speech and text analytics solution
With Contexta360, better engagment with customers is just the start
Contexta360 transforms how you manage your CX, C-SAT, sales performance, profitability and risk management, helping you to:
- blend external transactional and unstructured data and visualise business insights, trends and broken processes
- build and analyse the content and context of millions of conversations across all channels, in a visual, logical flow, through easy-to-build queries
- mine your data in seconds, not weeks.
Contexta360’s converged Conversational Intelligence platform interacts logically with every aspect of your customer’s engagement, giving you a clearer understanding of why your customer is really calling.
Speech Intelligence Guide
What to look for in your evaluation of speech analytics and conversational computing
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